regelmannch

I’ve saved this one for last because it’s especially hard to believe — some people can use Windows applications for years without understanding the concept of task switching. (When I point to the task bar and ask them what it’s for, they can’t tell me.) Thus, spawning second browser windows can completely throw users off track because it removes the one thing they are sure how to use: the „Back“ button.

In one study, a site provided links to related books on Amazon.com, which opened in a second browser window. Using Amazon wasn’t relevant to our test, so as soon as the page came up the users tried to back out. One pair of users, upon discovering the grayed-out „Back“ button, looked at each other with something akin to horror. They were quite honestly stumped and had no idea how to proceed. After a couple minutes of discussion, they finally closed the second window. In another recent study, six out of 17 users had difficulty with multiple windows, and three of them required assistance to get back to the first window and continue the task.

Warum man Links nicht in einem neuen Fenster öffnen sollte und andere Kleinigkeiten, die manchem Benutzer das Leben sehr erleichtern könnten:

Seven tricks that Web users don’t know

2004-05-24 | There's a feed for comments on this entry.
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